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Shipments and returns

Packages are generally dispatched within 2 or 3 days after receipt of payment.

Livestock is shipped via Roial Mail special delivery with tracking and drop-off with signature. Please ensure you are at home at time of delivery or somebody is available to pick up package. For shippment we use boxes with insulation or bubble wrap and heatpack according to weather conditions. At the moment we do not deliver livestock outside of the UK.

Other intems such plants, tools etc., are shipped by Royal Mail 1st class or small packets and drop-off with signature. Can be delivered to EU or other countries.

Whichever shipment choice you make, we will provide you with a link to track your package online if available for chosen delivery method.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects and livestock.

DOA or dead on arrival may occur time to time. We will refund dead animal or plant given photographic proof. We will also require that you will ship back to us dead animal or plant in plastic bag without water for inspection. We are not responsible for any loss after delivery to your place. It is your responsibility to acclimatize livestock properly and provide best conditions available.

We also welcome pickup from our facility. Please mail us to arrange pick up time for you.

 

Shipping cost for the UK:

For Shrimp delivery, no other shipping method possible for live animals, please arrange times with us for delivery:

Royal Mail Special Delivery next day by 1PM 8.99
Royal Mail Special Delivery-Saturday 14.99


Plants and mosses, food etc.:

Royal Mail Standard Delivery 1st class 1.49
Royal Mail Small Packets 2.89

Courier UK for heavy items (Substrate):

Standard Delivery 7.00
Next Day Delivery 12.00

We need at least one working day to book courier.


Some items have variable cost such as salts, and rocks, depends on amopunt and weight you are buying. Shipping cost will appear in checkout.

 

For Highlands or Channel Islands remote locations heavy items please ask for quote.


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